Store staff is the front face of any brand. And prestige and sale all depend on them that how they treat with the customer. But the major drawback for any retail sales is staff inappropriate behaviour at the floor. It happens because of the poor management, sometimes wrong hiring and for so many reasons. All this can be correct by just educating your staff.
There are a few points which I learned in my retail career and going share wit you. Let's check below:
• One shouldn’t lean on the counter or wall• Don’t panic in the store
• Never form a group to talk in-store or near the counter.
• Don’t speak regional language among customers or colleagues
• Never use any slang in the store
• Never have a hard drink on shift or before joining the shift
• Never chew anything on the floor
• Never smoke or drink in the store
• Never invite friends in-store or POS. To talk, take them outside the store
• Always maintain eye contact with the customer when he/she talks to you
• Listen to them calmly & speak softly. Never shout or scream in floor
• Speak softly and clearly
• Maintain a distance of at least 2 ft
• Never attend any call on the floor or while attending the customer
• Don’t yawn in front of customers. Whenever it happens, go and wash your face with water
• Never keep your hands in pocket
• Never keep your body loose, stand straight and be attentive on floor
These are the above points which are mandatory matter most for ant retail store Floor etiquette. Once in a month manager should take a huddle and educate them the same to avoid any humiliation and to maintain the standard of any retail store.
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