First things first, in the business of retail, we focus on bringing a great product to the customer along with creating a great experience for them in the store as well. And the great customer experience in stores always brings good sales and also customer back to your store.
In simple terms, if you want your business to be healthy just increase the customer experience at your store. By just giving your customer enjoyable experience and support you offer to them- both before and after but and use your product will increase the customer retention. It's always important to take care of customer needs and delivering high quality and professional service to them.
You always rewarded with the good customer service like customer Return & Loyalty, Increased Revenue, Competitive Advantage, Higher Job Satisfaction, better Teamwork and Market Expansion (Products/Stores)
We always follow the golden Rules of customer service commit to quality service – Every Single Time. It may not be your First Customer to the store but it is the Customer’s First Visit to your store, Know your Product – Every aspect, Every Customer wants to hear something great about your product, Know your Customer – Tailor your approach. Listen carefully and tailor your approach based on their needs. Make it Easy – It must be a seamless experience. Every step of their shopping experience must be made easy and convenient.
Good service needs to treat all customer equally. And In order to maintain this, we never rude to the customer. We never fake promise to the customer which we cannot deliver. We never argue and ignore to customer. Always treat them with Respect and If you make a mistake, make it right.
We also have to be Energetic and Excited. Customer expectations are volatile. So, always tactfully ask and never assume the customer’s expectations. They keep changing. Always go beyond expectations, doing ordinary things extraordinary well. Try to be at your best with every customer and never leave a customer hanging.
“Here’s what I can do” Speak in the positive. I always speak the truth about the product and never mislead. I always never carry emotional baggage into the workplace. and Never use inappropriate language. I always make my customers feel important and try to meet commitments and keep promises. I Never laugh or joke around and talk amongst each other while a customer is in the store.
Finally, as I said above great customer experience always maintains customer retention and bring healthy business.
In simple terms, if you want your business to be healthy just increase the customer experience at your store. By just giving your customer enjoyable experience and support you offer to them- both before and after but and use your product will increase the customer retention. It's always important to take care of customer needs and delivering high quality and professional service to them.
You always rewarded with the good customer service like customer Return & Loyalty, Increased Revenue, Competitive Advantage, Higher Job Satisfaction, better Teamwork and Market Expansion (Products/Stores)
We always follow the golden Rules of customer service commit to quality service – Every Single Time. It may not be your First Customer to the store but it is the Customer’s First Visit to your store, Know your Product – Every aspect, Every Customer wants to hear something great about your product, Know your Customer – Tailor your approach. Listen carefully and tailor your approach based on their needs. Make it Easy – It must be a seamless experience. Every step of their shopping experience must be made easy and convenient.
We also have to be Energetic and Excited. Customer expectations are volatile. So, always tactfully ask and never assume the customer’s expectations. They keep changing. Always go beyond expectations, doing ordinary things extraordinary well. Try to be at your best with every customer and never leave a customer hanging.
“Here’s what I can do” Speak in the positive. I always speak the truth about the product and never mislead. I always never carry emotional baggage into the workplace. and Never use inappropriate language. I always make my customers feel important and try to meet commitments and keep promises. I Never laugh or joke around and talk amongst each other while a customer is in the store.
Finally, as I said above great customer experience always maintains customer retention and bring healthy business.
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