The first impression is the last. Qualification and skill are the factors to get the job. But being presentable one can develop only from grooming. Confidence comes from positiveness and its start with how you feel good. Feeling good about yourself, help you go better.
Our appearance not only helps us feel good but also make a lasting impression in front of others and give a statement of who we are. Grooming gives impression, style, and help us create a professional image at work and discipline. It is the ethics of any industry which need to maintain in front of esteemed costumers. Obviously, by just maintain the personality of an employee, the character of an organization and value of the company.

To keep yourself well-groomed one need to take care of himself/herself:
a) Our uniform
b) Hair
c) Make-up
d) Nails
e) Breath
f) Body Fragrance
g) Expression and Body Language.
Some of the grooming tips which every industry demands and asked their employee to maintained
Grooming Policy
a) Hair: well- arranged and trim.
b) Facial Hair- Neat and trimmed.
c) Fingernails: Neat, clean and trimmed.
d) Breath: Always use mouth-freshener after lunch or anything you eat.
e) Body: Always bath/ Use Fragrance.
f) Make-up (women only): Try to be natural and don’t use over make-up.
g) Perfumes- Use which smells better.
Personal Hygiene and Sanitation
One has to pay good attention to personal hygiene and self sanitation, outside or within the working environment. By just follow below points:
1) Shower daily.
2) Use deodorant or perfume after the shower.
3) Trimmed your beard daily.
4) Shave legs and underarm.
5) Brush teeth daily, after each meal and after having some cigarettes. Use mouth freshener if necessary.
6) Maintain health by a visit once in a month to a doctor.
7) Wash your hand after the toilet or any other activity.
Uniform and Name Tag
Uniform represent the company’s identity. Always wear a clean uniform, tidy and free of stains and tears.
Nametags help us a little easier at the workplace. Our customer and colleague can easily converse by checking the name on tags.
Hair
Hair must be clean and combed at any given point at the workplace. It is important to shampoo your hair twice in a week. Other points which need to look after
1) Hair wig is not allowed, be natural.
2) Always combed before coming to the floor to attend the customer.
3) Hair must be short and no long hair allowed at the workplace.
4) No accessories allowed.
Shoes, Socks and Hosiery

1) Plain black cotton socks to wear.
2) Plain black shoes or slip on to wear.
3) Non-heels to allowed for injury.
4) No open shoes allowed.
5) Shoes must be polished.
Belt
Plain black belt to be allowed.
Nail
Clean, trimmed allowed at the workplace.
1) Nail longer than the fingertips are not allowed.
2) Artificial nails and nail arts are not allowed.
3) Natural and clean nail polish allowed.
Makeup
1) Plain and simple makeup is allowed.
2) Look natural at the workplace.
3) Natural colour is allowed.
Teeth Braces
Silver teeth braces allowed.
Eye Glasses and Contact Lenses
Plain, simple, clean and black eye-glasses are allowed.
Jewellery
Jewellery is not allowed in any workplace:
1) Wedding & engagement ring is permitted
2) One additional regular ring also permitted
3) Plain, no stone/ diamond/ other additional material
5) Gold, silver, or its combination colour only.
6) No bulky and rows rings are allowed.
7) Toe rings are not permitted
Tattoo and Piercing
Tattoo and piercing are not allowed at any part of the body.
Industry Expectation
Grooming is the top priority of any industry nowadays. They demand and asked an employee to maintain the grooming standard at the workplace. They take it seriously to maintain the company standard. They did not even hesitate to take strict action against an employee who simply not following these grooming standards. Hence, it highly important for an employee to maintain the same.

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Your team is the most important asset of your business. To make the drive and loyal to the company then its important to motivate them. There are ways through which you can keep your team motivated: 

Involve
Every individual has their problem which affects directly to work. It can be any from their partner, family, lover etc. And the moment they come to work we are loaded with their work. They get irate sometimes and get detach from work. You can’t do anything. But the best can do try to involve in some kind of activity. It distracts from their problem and keeps focus on work. You always have other option, the complaint to HR or management and fire them. But the points is till when you do. Good leaders focus on getting the things done and build on a strong team.

Communicate
Retail is hard. It takes lots of effort and hard work to stand on the floor and communicate with the customers. Some customers are tuff, ill-mannered and abrasive. They make them feel small with their behaviour. They know they have the power to destroy any retail person career. So, they tend to behave badly with the store employee. To keep them motivate its important for manager play an important role. They have to stand by their staff side and make them understand the customer mentality. They have to communicate staff time to time and make them realize how important a member they are for store.

Rewards
Even a small message work wonders to motivate staff. The whole day put efforts to deal with the tough people. And make them convert to sales. Your words give lots of impact on your staff work. It is always important to rationalize your words before saying anything. More you speak negative, more you demotivate. And the more you reward the higher chances to increase efforts in work.

Help them to grow
Well, every individual wants growth in their life. It’s a management job give them direction and suggest to them what they are doing wrong. They are pretty naïve. Good team staff always need guidance and support. Until you not support and tell them the path they never achieve anything that place. It always helps more loyal to the organization. And impact on other team members that how efforts and good work lead them to growth.

Positive feedback
It is always important to share positive feedback with the employee. If they are doing good then appreciate them. But if they are doing wrong especially when they are unaware then management needs to step up and helps them understand that what they are doing wrong at work. Sometimes it requires one on one session from management with the staff wherein they understand and realize the

Transparent
Lots of politics happen at work level. An employee gets insecure with their job and distracts from work. The only way to politics to keep transparency among employee. It makes them realize the problem and act accordingly further.
Recognize their achievements
If you appreciate your employee achievement then how you can except, they will perform next time for you. It’s important to incentivize them. Appreciate in front of others and let him feel good. Recognition of what others feel and want at the work level.

Ownership
Allow your team to decide on work. They feel motivated, driven and take more imitative in work. All its require to show that “I believe in you”. And that takes employee feel important and loyal to their work.

Give them training
Always show a path where they see their growth within the company. For that, it is important to make them learn at the workplace. Take them a part of system training, or product training or any other. This involvement helps encourages the team and helps them focus on work.

Delegate task
Aligned your team for different task and make them held responsible. One has to do this on their skill basis. Keep on the check and discuss the things on their aligned task.

Manage poor performer

Every company has a few top performers, a few averages and a few poor performers. For average you can run through guidance. But for poor you need to analyze their work at every step. And make them realize in other how their performance effect on others. You need to be vigilant such are bully, burglar but few are good as well who only need support. Identify them and drive them.

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Store staff is the front face of any brand. And prestige and sale all depend on them that how they treat with the customer. But the major drawback for any retail sales is staff inappropriate behaviour at the floor. It happens because of the poor management, sometimes wrong hiring and for so many reasons. All this can be correct by just educating your staff.

There are a few points which I learned in my retail career and going share wit you. Let's check below:

• One shouldn’t lean on the counter or wall
• Don’t panic in the store
• Never form a group to talk in-store or near the counter.
• Don’t speak regional language among customers or colleagues
• Never use any slang in the store
• Never have a hard drink on shift or before joining the shift
• Never chew anything on the floor
• Never smoke or drink in the store
• Never invite friends in-store or POS. To talk, take them outside the store
• Always maintain eye contact with the customer when he/she talks to you
• Listen to them calmly & speak softly. Never shout or scream in floor
• Speak softly and clearly
• Maintain a distance of at least 2 ft
• Never attend any call on the floor or while attending the customer
• Don’t yawn in front of customers. Whenever it happens, go and wash your face with water
• Never keep your hands in pocket
• Never keep your body loose, stand straight and be attentive on floor
These are the above points which are mandatory matter most for ant retail store Floor etiquette. Once in a month manager should take a huddle and educate them the same to avoid any humiliation and to maintain the standard of any retail store.

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First things first, in the business of retail, we focus on bringing a great product to the customer along with creating a great experience for them in the store as well. And the great customer experience in stores always brings good sales and also customer back to your store.
In simple terms, if you want your business to be healthy just increase the customer experience at your store. By just giving your customer enjoyable experience and support you offer to them- both before and after but and use your product will increase the customer retention. It's always important to take care of customer needs and delivering high quality and professional service to them.

You always rewarded with the good customer service like customer Return & Loyalty, Increased Revenue, Competitive Advantage, Higher Job Satisfaction, better Teamwork and Market Expansion (Products/Stores)
We always follow the golden Rules of customer service commit to quality service – Every Single Time. It may not be your First Customer to the store but it is the Customer’s First Visit to your store, Know your Product – Every aspect, Every Customer wants to hear something great about your product, Know your Customer – Tailor your approach. Listen carefully and tailor your approach based on their needs. Make it Easy – It must be a seamless experience. Every step of their shopping experience must be made easy and convenient.

Good service needs to treat all customer equally. And In order to maintain this, we never rude to the customer. We never fake promise to the customer which we cannot deliver. We never argue and ignore to customer. Always treat them with Respect and If you make a mistake, make it right.
We also have to be Energetic and Excited. Customer expectations are volatile. So, always tactfully ask and never assume the customer’s expectations. They keep changing. Always go beyond expectations, doing ordinary things extraordinary well. Try to be at your best with every customer and never leave a customer hanging.
“Here’s what I can do” Speak in the positive. I always speak the truth about the product and never mislead. I always never carry emotional baggage into the workplace. and Never use inappropriate language. I always make my customers feel important and try to meet commitments and keep promises. I Never laugh or joke around and talk amongst each other while a customer is in the store.
Finally, as I said above great customer experience always maintains customer retention and bring healthy business.

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